HOW ARE WE TREATING YOUR PERSONAL INFORMATION?
When you shop from an online store, ours or someone else, you leave information about yourself. Wherever you live, what email address you have and what you are shopping. Here we describe how we handle your personal information.
The basis of all we do is to treat our customers as we ourselves want to be treated, always. This also applies when it comes to information.
We hope you feel safe with how we treat your personal information and want to continue shopping with us.
GDPR – YOUR RIGHTS
The General Data Protection Regulation is an EU regulation that regulates how we process personal data. It replaces PUL (Personal Data Act) from 25 May2018.
You can read more about the law and your rights on the Data Inspection website.
SUMMARY OF OUR INFORMATION HANDLING
We collect as little information as possible. The information we collect is the information required to fulfill our commitment to you and to fulfill your commitment to us (ie pay for your order).
If you want to order an invoice, our partner Klarna must have your social security number. Only then can you have your goods returned to your invoice.
When paying by card, you must provide your credit card number. It goes via a secure server and Klarna or DIBS manages card payments for us.
In addition, we need to know what products you order and we need your e-mail address and phone number to contact you with delivery, changed information, etc.
HOW DO WE USE THIS INFORMATION?
We use the information to expedite your order. We use your e-mail address to be able to send information to you if you requested. If you no longer wish to receive information from us, you can easily cancel information from a link in the information email and will never be contacted by us again.
WHY DO WE SAVE INFORMATION?
We save information for accounting reasons. We need to be able to report the basis for the tax authorities. You can create an account at www.butik21.com and see your previous orders.
TAKE YOUR INFORMATION FROM OUR DATABAS
The information we save is only available as a basis for the financial transaction and is kept for legal reasons and therefore can not be deleted.
If you have any questions, please contact us at email@example.com
WHAT SYSTEM HAMPS YOUR DATA IN?
When you shop with us, your order goes through several steps to enable us to process and ship your goods to you.
We work with the following systems / vendors and your information may need to be addressed by some of these.
WooCommerce – our webshop solution
Klarna – if you choose to pay with Klarna
DIBS – you choose to pay with cards through DIBS.
Fortnox – our accounting system
Post – if we ship your delivery with traceable mail
Oderland – Domain and Mail Management System
Gmail mail management system
We use a system for our webshop called WooCommerce. It is a database where our products, our pages of text and everything else (including this page) you see in the webshop are collected. When you place an order at www.slojdmaterial.com, it happens in WooCommerce.
Your order will then end up in a database at WooCoomerce, which we and WooCommerce technicians have access to. WooCommerce keeps the information for us but does not use it in any way without our permission and without we requesting it. For example, happen if an order for some reason has not gone through or become double. Then WooCommerce technicians can examine the order and troubleshoot.
The order contains information about which products (such as straps or threads) you purchased from us, how you paid (but no information about credit card, social security number or the like) and the address we will send the goods to.
It is from WooCommerce that you receive email notification that we received your order and when we sent your order.
If you make a change or return goods, we will notify you in WooCommerce. For example, such a note may look like this:
“170918: Customer had entered the wrong color, want to switch to another color.”
Here we can also save and post mail conversations linked to order and change. The purpose of this is to provide you with better service.
When you arrive at checkout, you must pay for your goods. There you can choose from several different payment options. Depending on the payment method, an external payment broker will receive information about your purchase. Klarna has a system where the contents of the order are visible. It may look like this:
“Leather belt – Trully Teal Metallic – 1 pc 12 total 12 kr”
If you have questions about how Klarna and Dibs process your information, you must contact the payment broker.
We use Oderland for domain management. This means that your email is via Oerland to arrive at us.
FORTNOX – ACCOUNTING
We use the Fortnox program for accounting. The invoice records contain name of the buyer, invoice number and amount. There is no information about the address, e-mail, phone number or goods ordered.
We save the information in accordance with the Accounting Act, where you can read the following: “They are to be retained until the seventh year after the end of the calendar year at which the fiscal year ended.”
DATA RESPONSIBILITY FOR SLIDING MATERIALS
Our administrator is the Data Protection Officer and is responsible for ensuring that all employees are familiar with how we process information. If you would like to contact our Data Protection Officer, you can email: firstname.lastname@example.org.
INFORMATION TO OTHER ACTIVITIES
We never leave your information to anyone else (except the aforementioned required to fulfill our commitment to you).
Exception is made if for any reason we are forced by law or by court order.
You have multiple rights with GDPR. We have always respected our customers so it does not matter to us that it is now a tomb.
You are entitled to be forgotten / deleted.
You are entitled to registries.
You are entitled to receive any information corrected.
You are entitled to data portability.
You are entitled to revoke your consent for processing of data.
You are entitled to lodge any complaints regarding the processing of personal data to the Data Inspectorate.