HOW DO WE PROCESS YOUR PERSONAL INFORMATION?
When you shop from an online store, ours or anyone else, you are giving away information about yourself. Where you live, what your email address is and what you buy. Here we describe how we handle your personal data.
The basis of everything we do is to treat our customers as we would like to be treated, always. That includes when it comes to information.
We hope you feel comfortable with how we treat your personal data and want to continue shopping with us.
GDPR - YOUR RIGHTS
The General Data Protection Regulation is an EU regulation that governs how we can process personal data. It replaces the Personal Data Act (PUL) as of 25 May 2018.
You can read more about the law and your rights on the Swedish Data Protection Authority's website.
SUMMARY OF OUR INFORMATION MANAGEMENT
We collect as little information as possible. The information we collect is the information necessary for us to fulfil our commitment to you and for you to fulfil your commitment to us (i.e. pay for your order).
If you want to order against invoice, our partner Klarna must have your personal identity number. Only then can you have your goods sent to you against invoice.
When paying by card, you are required to provide your credit card number. This is done via a secure server and Klarna or DIBS handle card payments for us.
Of course, we also need to know which products you are ordering and we need your email address and phone number to contact you with delivery notifications, changed information, etc.
HOW DO WE USE THIS INFORMATION?
We use the information to process your order. We use your email address to send you information if you have requested it. If you no longer wish to receive information from us, you can easily unsubscribe via a link in the information email and you will never be contacted by us again.
WHY DO WE SAVE INFORMATION?
We keep information for accounting purposes. We need to be able to provide evidence to the tax authorities. You can create an account at www.butik21.com and view your previous orders.
REMOVE YOUR INFORMATION FROM OUR DATABASE
The information we keep is only used to support the financial transaction and is retained for legal reasons and therefore cannot be deleted.
If you have any questions, please contact us at email@example.com
WHAT SYSTEMS DOES YOUR DATA END UP IN?
When you shop with us, your order goes through several steps so that we can process and ship your goods to you.
We work with the following systems/suppliers and your information may need to be processed by some of them.
- WooCommerce - our webshop solution
- Klarna - if you choose to pay with Klarna
- DIBS - if you choose to pay by card through DIBS.
- Fortnox - our accounting system
- Posten - if we send your delivery with traceable by Posten
- Oderland - domain and mail management system
- Gmail - mail management system
If you have chosen to receive our newsletter, we also use a database through Amazon Web Services and a program called Sendy.
We use a system for our webshop called WooCommerce. It is a database where our products, our pages with text and everything else (including this page) you see in the webshop are collected. When you place an order on www.slojdmaterial.com it is done in WooCommerce.
Your order will then end up in a database at WooCoomerce that we and WooCommerce technicians have access to. WooCommerce stores the information for us but does not use it in any way without our permission and without our request. This can happen, for example, if for some reason an order has not gone through or has been duplicated. In that case, WooCommerce technicians can examine the order and troubleshoot.
The order contains information about the products (e.g. straps or threads) you bought from us, how you paid (but no information about credit cards, personal identity numbers or similar) and the address to which we will send the goods.
It is from WooCommerce that you will receive email notification that we have received your order and when we have shipped your order.
If you make exchanges or return items to, we usually note it in WooCommerce. For example, such a note might look like this:
"170918: Customer had entered the wrong colour, wants to change to another colour."
Here we can also save and enter email conversations related to orders and exchanges. The purpose of this is to provide you, the customer, with better service.
When you get to the checkout, you have to pay for your goods. There you can choose between several payment methods. Depending on the payment method, an external payment intermediary will receive information about your purchase. Klarna has a system where the contents of the order are visible. It may look like this:
"Round leather strap - Trully Teal Metallic - 1 pcs 12 total 12 kr"
If you have any questions about how Klarna and Dibs process your information, you must contact the payment processor.
We use Oderland for domain management. This means that your emails go through Oerland to get to us.
FORTNOX - ACCOUNTING
We use Fortnox for accounting. The invoice journals contain the name of the buyer, the invoice number and the amount. There is no information on address, e-mail, telephone number or the goods ordered.
We keep the information in accordance with the Bookkeeping Act, which states: "They must be kept until the seventh year after the end of the calendar year in which the accounting year ended."
DATA PROTECTION OFFICER AT SLÖJDMATERIAL
Our administrator is the data protection officer and is responsible for ensuring that all employees are aware of how we process information. If you would like to contact our Data Protection Officer, please email: firstname.lastname@example.org.
INFORMATION TO OTHER ACTORS
We will never disclose your information to anyone else (other than those mentioned above as required to fulfil our commitment to you).
Exceptions are made if we are compelled by law or court order for any reason.
You have several rights under the GDPR. We have always respected our customers so for us it doesn't really matter except that it is now lawful.
You have the right to be forgotten.
You have the right to an extract from the register.
You have the right to have any data corrected.
You have the right to data portability.
You have the right to withdraw your consent for data processing.
You have the right to lodge any complaint regarding the processing of personal data with the Data Protection Inspectorate.